Zendesk deprecations
2 upcoming · 5 already killed · next: All remaining API tokens permanently deactivated on Apr 30, 2027
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Upcoming
- All remaining API tokens permanently deactivatedShutdown
On April 30, 2027, all remaining API tokens will be permanently deactivated.
- Zendesk Sell retiredShutdown
Sep 9, 2025 Deprecated Zendesk Sell Starting August 31, 2027, Zendesk Sell will be retired.
Recently killed
- Help Center Templating API v1-v3 end of life beginsVersion sunset
Starting September 14, 2026, Zendesk will begin a phased end-of-life process for Help Center Templating API v1, v2, and v3.
- Assets API purchase_cost becomes object (breaking)Breaking change
July 6, 2026 Breaking change IT Asset Management Assets API Starting August 6, 2026, the purchase_cost field on assets will change from a plain number to an object with amount and currency properties.
- Phased end-of-life of API tokens beginsDeprecation
Starting July 28, 2026, Zendesk will begin a phased end-of-life process for API tokens.
- Legacy custom objects fully removed (July 2026)Shutdown
July 7, 2025 Breaking change Legacy custom objects Starting January 15, 2026, you will no longer be able to create new legacy custom objects or relationships.
- Legacy *.ultimate.ai AI Agents API base URL deprecatedDeprecation
May 19, 2026 Deprecated AI Agents API base URL Starting July 1, 2026, the legacy *.ultimate.ai API base URL is deprecated.
Sources we watch
- Deprecation page: developer.zendesk.com
- blog feed: zendesk.com